{"id":158,"date":"2026-09-03T07:35:56","date_gmt":"2026-09-03T07:35:56","guid":{"rendered":"https:\/\/fivelements.com\/samui\/?page_id=158"},"modified":"2026-09-15T18:01:06","modified_gmt":"2026-09-15T11:01:06","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/fivelements.com\/samui\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Last updated: 15 September 2026<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">INTRODUCTION<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">At Fivelements Samui, we respect privacy as part of how we care for those who engage with us. This Privacy Policy (the \u201cPolicy\u201d) explains how we collect, use and protect your personal information across our retreat, digital platforms and communication channels.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This Policy applies to our website, reservation and enquiry channels, social media platforms, newsletters, wellness consultations and any other point where you choose to share your information with us.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We understand that privacy and data protection are deeply personal matters. Any information you provide is used only to support your experience with us, whether to facilitate your stay, personalise your wellness journey, or share updates and offerings that are relevant and meaningful to you.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Safeguarding your information is a responsibility we take seriously. We apply appropriate technical and organisational measures to protect your data against unauthorised access, loss or misuse.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We invite you to read this Policy carefully so you feel informed and confident about how your information is managed.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">PRIVACY POLICY STATEMENT<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">This Policy describes how Fivelements Samui (the \u201cCompany\u201d or \u201cFivelements\u201d) collects, processes and safeguards personal information.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Company acts as the data controller.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Contact details:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Email:\u00a0<a href=\"mailto:frontoffice@fivelementsbali.com\" target=\"_blank\" rel=\"noopener\">samui@fivelements.com<\/a><br>Telephone:\u00a0<a href=\"tel:+6677960888\">+66 77 960 888<\/a>,\u00a0<a href=\"tel:+66623819624\">+66 62 381 9624<\/a>,\u00a0<a href=\"tel:+66922859924\">+66 92 285 9924<\/a><br>146\/24 Moo 4, Lamai Beach, Maret, Koh Samui, Suratthani, Thailand, 84310<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">From time to time, Fivelements Samui may update this Policy to reflect changes in regulations or operational practices. Non-material updates will be posted on our website. Continued use of our services indicates acceptance of the updated Policy<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">INFORMATION WE COLLECT<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The type of information we collect depends on how you interact with us and the services you request.<br><br><strong>1. Personal Information<\/strong><br><br>This may include:<br><br>\u2013 Name and title<br>\u2013 Email address<br>\u2013 Postal address<br>\u2013 Telephone number<br>\u2013 Age and gender<br>\u2013 Payment and billing details<br>\u2013 Passport and nationality information<br>\u2013 Travel and arrival details<br>\u2013 Insurance information<br><br><strong>2. Additional Information<\/strong><br><br>Shared voluntarily to enhance your experience:<br><br>\u2013 Travel preferences and retreat interests<br>\u2013 In-retreat preferences<br>\u2013 Feedback, reviews and survey responses<br>\u2013 Lifestyle information<br>\u2013 Purchase and booking history<br>\u2013 Website interaction and session data<br><br><strong>3. Health-Related Information<\/strong><br><br>Collected only where relevant to wellness services and with appropriate consent:<br><br>\u2013 General health background<br>\u2013 Medical conditions relevant to treatment suitability<br>\u2013 Test results or practitioner notes<br><br>Fivelements Samui shall not intentionally collect information relating to race, ethnicity, religious or philosophical beliefs, political opinions, sexual orientation, genetic or biometric data, or criminal records.<br><br>For clarity, all information collected under the above categories is referred to as \u201cInformation\u201d.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>HOW WE COLLECT INFORMATION<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Fivelements Samui may collect Information through a variety of channels, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Online interactions via our website, email communications and social media<\/li>\n\n\n\n<li>Reservation enquiries and booking processes<\/li>\n\n\n\n<li>In-person interactions during your stay<\/li>\n\n\n\n<li>Wellness consultations and programme participation<\/li>\n\n\n\n<li>Cookies and similar technologies that are used on our website<\/li>\n\n\n\n<li>Trusted third parties, such as travel agents or booking platforms<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Providing certain information is necessary to confirm reservations, deliver services or comply with regulatory requirements. Choosing not to provide required information may limit our ability to assist you fully.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">HOW WE USE YOUR INFORMATION<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Your Information may be used to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Manage reservations and guest services<\/li>\n\n\n\n<li>Personalise wellness programmes and experiences<\/li>\n\n\n\n<li>Provide relevant communications and updates<\/li>\n\n\n\n<li>Improve our services, offerings and digital experience<\/li>\n\n\n\n<li>Process payments and confirmations<\/li>\n\n\n\n<li>Maintain safety, security and regulatory compliance<\/li>\n\n\n\n<li>Respond to enquiries, feedback and reviews<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Marketing communications are sent only where you have provided consent. You may withdraw this consent at any time via unsubscribe links or by contacting us directly.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>DATA PROCESSING<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Fivelements Samui may process the Information on one or more of the following legal bases: performance of a contract; consent; compliance with legal obligations; and legitimate interests where such interests are not overridden by your rights.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">DATA PROTECTION &amp; SECURITY<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Fivelements Samui applies commercially reasonable best efforts to implement appropriate safeguards to protect the Information and restrict access to authorised personnel only. All individuals with access to personal data are subject to confidentiality obligations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Fivelements Samui aligns its privacy practices with internationally recognised data protection standards, including the EU General Data Protection Regulation (GDPR), UK GDPR, and other applicable global privacy principles, particularly for health-related and sensitive personal data.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We retain personal information only as long as necessary for the purposes for which we collected it. We retain reservation and transaction records in accordance with legal and tax requirements. We retain wellness and health information only for the duration necessary to support your stay and follow-up care, unless law requires a longer period. Where possible, we securely delete or anonymise data.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Health-related and wellness consultation information is treated as sensitive personal data and is subject to enhanced protections. We collect such information only with explicit consent, access it strictly on a need-to-know basis by authorised practitioners, never use it for marketing, and never share it without explicit consent unless required by law or in a medical emergency.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The services at Fivelements Samui are intended primarily for adults. We do not knowingly collect personal information from individuals under the age of 18 without the consent of a parent or legal guardian.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In the unlikely event of a data breach, Fivelements Samui will take appropriate steps in line with applicable law, including notifying affected individuals where required.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">COOKIES &amp; <strong>DIGITAL<\/strong> ANALYTICS<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The Fivelements Samui website uses cookies to understand visitor behaviour, improve usability and enhance content relevance. You can manage cookie preferences at any time through the cookie settings link on the Fivelements website.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Disabling cookies may limit certain website functions, but is not intended to prevent basic access and functionality.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>SHARING &amp; INTERNATIONAL TRANSFERS<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Fivelements Samui may share Information with trusted service providers who support our operations, such as booking engines, payment processors, IT and analytics providers (the \u201cService Providers\u201d). These Service Providers are required to process data securely and in accordance with applicable laws.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Where data is transferred internationally, Fivelements Samui takes commercially reasonable best efforts to ensure appropriate safeguards are in place.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">YOUR RIGHTS<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Subject to applicable laws, you have the right to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Access your Information<\/li>\n\n\n\n<li>Request correction or deletion<\/li>\n\n\n\n<li>Withdraw consent<\/li>\n\n\n\n<li>Object to certain uses, including marketing<\/li>\n\n\n\n<li>Request data portability<\/li>\n\n\n\n<li>Lodge a complaint with a relevant authority<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Requests can be submitted to\u00a0<a href=\"mailto:ubud@fivelements.com\">samui@fivelements.com<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>THIRD-PARTY SERVICES &amp; LINKS<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The Fivelements Samui website may include links to third-party platforms such as booking engines, mapping services, video players or social media tools. Fivelements Samui shall not be responsible for the privacy practices of external providers and encourages you to review their policies separately.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>POLICY UPDATES<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Any updates to this Policy will be published on the Fivelements website. We encourage you to review it periodically to stay informed.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">CONTACT US<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you have questions about this Privacy Policy or how your Information is handled, please contact:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Fivelements Samui<\/strong><br>146\/24 Moo 4, Lamai Beach, Maret, Koh Samui, Suratthani, Thailand, 84310<br>Email:\u00a0<a href=\"mailto:frontoffice@fivelementsbali.com\" target=\"_blank\" rel=\"noopener\">samui@fivelements.com<\/a><br>Telephone:\u00a0<a href=\"tel:+6677960888\">+66 77 960 888<\/a>,\u00a0<a href=\"tel:+66623819624\">+66 62 381 9624<\/a>,\u00a0<a href=\"tel:+66922859924\">+66 92 285 9924<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Last updated: 15 September 2026 INTRODUCTION At Fivelements Samui, we respect privacy as part of how we care for those who engage with us. This Privacy Policy (the \u201cPolicy\u201d) explains how we collect, use and protect your personal information across our retreat, digital platforms and communication channels. This Policy applies to our website, reservation and [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":285,"parent":0,"menu_order":7,"comment_status":"closed","ping_status":"closed","template":"page-templates\/policy.php","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-158","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Privacy Policy | Fivelements Samui<\/title>\n<meta name=\"description\" content=\"Read the Fivelements Samui Privacy Policy to learn how we collect, use, protect and manage personal information across our website, bookings and wellness services.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/fivelements.com\/samui\/privacy-policy\/\" \/>\n<meta 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