{"id":190,"date":"2026-09-03T06:44:26","date_gmt":"2026-09-03T06:44:26","guid":{"rendered":"https:\/\/fivelements.com\/ubud\/?page_id=190"},"modified":"2026-09-15T17:25:03","modified_gmt":"2026-09-15T10:25:03","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/fivelements.com\/ubud\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\n

Last updated: 15 September 2026<\/strong><\/p>\n\n\n\n

INTRODUCTION<\/h2>\n\n\n\n

At Fivelements Ubud, we respect privacy as part of how we care for those who engage with us. This Privacy Policy (the \u201cPolicy\u201d) explains how we collect, use and protect your personal information across our retreat, digital platforms and communication channels.<\/p>\n\n\n\n

This Policy applies to our website, reservation and enquiry channels, social media platforms, newsletters, wellness consultations and any other point where you choose to share your information with us.<\/p>\n\n\n\n

We understand that privacy and data protection are deeply personal matters. Any information you provide is used only to support your experience with us, whether to facilitate your stay, personalise your wellness journey, or share updates and offerings that are relevant and meaningful to you.<\/p>\n\n\n\n

Safeguarding your information is a responsibility we take seriously. We apply appropriate technical and organisational measures to protect your data against unauthorised access, loss or misuse.<\/p>\n\n\n\n

We invite you to read this Policy carefully so you feel informed and confident about how your information is managed.<\/p>\n\n\n\n

PRIVACY POLICY STATEMENT<\/h2>\n\n\n\n

This Policy describes how Fivelements Ubud, Puri Ahimsa (PT Fivelements Ltd.) (the \u201cCompany\u201d or \u201cFivelements\u201d) collects, processes and safeguards personal information.

The Company acts as the data controller.

Contact details:<\/strong>

Email: ubud@fivelements.com<\/a>
Telephone: +62 (0)361 469 206<\/a>
Mailing Address: Banjar Batur Rening, Mambal, Abiansemal, Badung, Bali 80352, Indonesia

From time to time, Fivelements Ubud may update this Policy to reflect changes in regulations or operational practices. Non-material updates will be posted on our website. Continued use of our services indicates acceptance of the updated Policy.<\/p>\n\n\n\n

INFORMATION WE COLLECT<\/h2>\n\n\n\n

The type of information we collect depends on how you interact with us and the services you request.

1. Personal Information<\/strong>

This may include:

– Name and title
– Email address
– Postal address
– Telephone number
– Age and gender
– Payment and billing details
– Passport and nationality information
– Travel and arrival details
– Insurance information

2. Additional Information<\/strong>

Shared voluntarily to enhance your experience:

– Travel preferences and retreat interests
– In-retreat preferences
– Feedback, reviews and survey responses
– Lifestyle information
– Purchase and booking history
– Website interaction and session data

3. Health-Related Information<\/strong>

Collected only where relevant to wellness services and with appropriate consent:

– General health background
– Medical conditions relevant to treatment suitability
– Test results or practitioner notes

Fivelements Ubud shall not intentionally collect information relating to race, ethnicity, religious or philosophical beliefs, political opinions, sexual orientation, genetic or biometric data, or criminal records.

For clarity, all information collected under the above categories is referred to as \u201cInformation\u201d.<\/p>\n\n\n\n

HOW WE COLLECT INFORMATION<\/strong><\/h2>\n\n\n\n

Fivelements Ubud may collect Information through a variety of channels, including:<\/p>\n\n\n\n