PLAN YOUR RETREAT

Koh Samui Wellness

SPA MANAGER

Join our team as the property evolves into Fivelements Samui, the brand’s forthcoming flagship integrative wellbeing destination. The Spa Manager will lead the daily operations of our spa and wellness facilities, ensuring exceptional treatment quality, attentive guest service and the consistent delivery of Fivelements standards. The role will oversee spa reservations, facility readiness, operational performance and team development, while maintaining a welcoming and professionally managed wellness environment.

Working closely with therapists, multidisciplinary wellness practitioners and other resort departments, the Spa Manager will play an important role in creating a seamless and personalised guest experience. The position combines hands-on operational leadership with financial oversight, service excellence and the development of a skilled, motivated team, contributing to current resort operations and the future Fivelements Samui experience.

Key Responsibilities:

  • Spa Operations: Oversee daily spa and wellness operations, ensuring treatment quality, facility readiness, hygiene and consistent service standards
  • Team Leadership: Lead, train and motivate spa therapists and team members, supporting professional development and service excellence.
  • Guest Experience: Manage guest enquiries, treatment reservations and service concerns, ensuring personalised attention throughout the wellness experience.
  • Financial Performance: Monitor spa revenue, operational expenses, budgets and performance, identifying opportunities to improve efficiency and profitability.
  • Cross-Departmental Coordination: Collaborate with wellness practitioners, Reservations, Front Office and other retreat departments to ensure coordinated guest services.
  • Standards & Compliance: Maintain operational procedures, safety requirements and relevant spa licensing standards in accordance with Thai regulations.

What We Are Looking For:

  • Experience: Minimum 3–5 years of spa management experience, preferably within a luxury hotel, resort or wellness destination.
  • Qualifications: Valid Spa Operator Licence recognised in Thailand.
  • Operational Expertise: Strong knowledge of spa treatments, service standards, budgeting, reservations and POS systems.
  • Leadership: Proven ability to train, develop and motivate a team of professional therapists.
  • Guest Relations: Excellent interpersonal and communication skills, with a proactive approach to guest satisfaction and service recovery.
  • Collaboration: Ability to work effectively with multidisciplinary wellness practitioners and resort operations teams.
  • Language: Good command of spoken and written English.

APPLY FOR THIS POSITION

We are always looking for passionate individuals who share our values of care, purpose and continuous growth.

Please ensure your resume/CV does not exceed 2 MB in file size.