INTRODUCTION
At Fivelements, respect for privacy is part of how we care for our guests, retreat participants, partners and website visitors. This Privacy Policy explains how we collect, use, protect and manage personal information across our destinations, digital platforms and communication channels.
By using our website, making an enquiry, subscribing to communications or engaging with our services, you consent to the practices described in this Policy.
INFORMATION WE COLLECT
Depending on your interaction with Fivelements, we may collect:
Personal Information
- Name and contact details
- Address and country of residence
- Booking and payment information
- Travel and reservation details
Wellness & Service Information
- Preferences relevant to your stay or programme
- Wellness consultation information provided with consent
- Feedback, reviews and survey responses
Website & Usage Information
- IP address and browser information
- Website activity and session data
- Cookies and analytics information
Health-related information is collected only when relevant to the services requested and is subject to enhanced privacy protections.
HOW WE USE YOUR INFORMATION
We use personal information to:
- Manage reservations and guest services
- Deliver wellness programmes and experiences
- Process payments and confirmations
- Respond to enquiries and requests
- Improve our services and website experience
- Maintain security and regulatory compliance
- Send marketing communications where consent has been provided
You may withdraw marketing consent at any time.
DATA PROTECTION & SECURITY
Fivelements applies appropriate technical and organisational safeguards to protect personal information from unauthorised access, loss, misuse or disclosure.
Access to personal information is restricted to authorised personnel and trusted service providers who require it to perform their responsibilities.
Health and wellness consultation information is treated as sensitive personal data and is never used for marketing purposes.
COOKIES & ANALYTICS
Our website uses cookies and similar technologies to improve functionality, understand visitor behaviour and enhance user experience.
You may manage cookie preferences through your browser settings. Disabling cookies may affect certain website features.
SHARING INFORMATION
We may share information with trusted service providers who support reservations, payment processing, website operations, analytics and other essential business functions.
Where information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place.
We may also disclose information where required by law or regulatory authorities.
YOUR RIGHTS
Subject to applicable laws, you may have the right to:
- Access your personal information
- Request corrections or updates
- Request deletion of information
- Withdraw consent
- Object to certain uses of your data
- Request data portability
CONTACT US
If you have questions about this Privacy Policy or the handling of your personal information, please contact:
FIVELEMENTS by emailing info@gocohospitality.com
37/10 Soi Langsuan, Phloen Chit Road, Lumpini, Pathumwan, Bangkok 10330 Thailand
Tel: +66 2 252 6288