DIRECTOR OF SALES

Key Duties & Responsibilities

• Lead and drive the top-line revenue strategy for traditional and digital sales segments, including group, volume transient, and catering.
• Monitor market trends and competitive dynamics, and direct sales teams to meet or exceed budgeted revenue targets.

• Manage key travel partner accounts (DMCs, wholesalers, travel agents), ensuring robust qualification processes, relationship building, and maximisation of opportunities.
• Maintain a comprehensive sales database and assist the Commercial Director in budgeting and pre-opening sales strategies for new properties.
• Collaborate with the Marketing Director to develop and implement a marketing communications plan to achieve the retreat’s desired positioning, and manage the sales budget to support revenue goals.
• Develop and maintain strong external relationships through regular sales calls, industry event attendance, trade show participation, and other external marketing activities.
• Utilise appropriate sales tools and platforms to develop and enhance the customer database, ensuring effective use and integration.
• Manage and supervise the property sales team, ensuring adherence to SOPs, accuracy in data entry, and high-quality customer service.
• Provide training and support to property teams to ensure effective implementation of sales principles.
• Needs a hands-on approach and the ability to work well within teams. 

Position Pre-Requisites: 

• Bachelor’s degree in Hospitality Management or related field.
• At least 10 years of sales experience with international hospitality brands.
• Demonstrable experience in hotel industry work, showing progressive career growth and exceptional performance.
• Proven track record in strategic sales planning and implementation aligned with financial objectives.
• Experience in wellness hospitality is highly desirable.
• Proficiency in Microsoft Office, Opera, Hotel Sales Pro, Salesforce, or other sales platforms.
• Exceptional organisational and analytical skills, with a well-documented history of initiative and success in a team environment.
• Excellent communication skills in English and Thai, both written and verbal, are essential.
• Candidates with less experience will be considered for the Assistant Director or Manager role.

Core Skills:

• Customer-focused, capable of identifying needs and exceeding expectations.
• Ability to handle pressure, complex situations, and tight deadlines while producing high-quality work consistently.
• Strong problem-solving skills, achieving results and maintaining accountability.
• Promotes teamwork and collaboration, building effective relationships within and across functions.
• Effective communicator, with skills in influencing others through active listening and tailored messaging.
• Shows initiative and resourcefulness, adept at driving change and solving problems creatively and practically.

Benefits Include:

• Competitive salary and benefits package. 
• Work in an international and multicultural environment.
• Work for prestigious luxury clients and landmark projects internationally.
• Opportunity to exercise creative ideas and skills.
• Central Bangkok workplace.
• Daily healthy lunch.
• Travel between Bangkok and the respective destinations when required.