PLAN YOUR RETREAT

Koh Samui Wellness

SPA AND WELLNESS CONCIERGE

Join our team as the property evolves towards Fivelements Samui, the brand’s forthcoming flagship integrative wellbeing destination. The Spa and Wellness Concierge will serve as a central point of contact for guests throughout their spa and wellness experience, providing attentive reception services, managing reservations and coordinating treatment schedules. From initial enquiries and pre-arrival arrangements to on-property assistance, the role will ensure that every guest receives clear information, personalised attention and a warm, professional welcome.

Working closely with spa therapists, wellness practitioners, Reservations and other resort departments, the Spa and Wellness Concierge will support the smooth coordination of treatments, wellness programmes and daily appointments. The position combines guest relations with administrative and operational responsibilities, including booking management, guest profiles, check-ins and billing, contributing to a seamless and thoughtfully organised experience at Fivelements Samui.

Key Responsibilities:

  • Guest Reception & Relations: Welcome guests, respond to enquiries and provide personalised assistance throughout their spa and wellness experience.
  • Reservations & Scheduling: Manage treatment bookings, appointment schedules and availability, ensuring accurate coordination between guests, therapists and wellness practitioners.
  • Wellness Programme Coordination: Provide guests with clear information about treatments and programmes, assisting with scheduling and practical arrangements in collaboration with the wellness team.
  • Guest Records & Administration: Maintain accurate guest profiles, treatment preferences, booking details and relevant records within resort management systems.
  • Check-In & Billing: Handle spa reception procedures, guest check-ins, payment processing and billing with accuracy and professionalism.
  • Cross-Departmental Communication: Coordinate with Reservations, Front Office, spa therapists and other resort departments to ensure efficient daily operations and a consistent guest experience.

What We Are Looking For:

  • Experience: Previous experience in spa, wellness, hotel reservations, reception or guest services.
  • Organisation: Strong organisational skills, attention to detail and the ability to manage multiple appointments and guest requests efficiently.
  • Technical Skills: Confidence using reservation, scheduling, POS and hotel management systems.
  • Wellness Knowledge: Familiarity with spa treatments and wellness programmes, or a willingness to develop relevant knowledge.
  • Guest Relations: A warm, service-minded approach, with confidence in assisting international guests and responding to individual needs.
  • Versatility: Ability to manage reservations, reception duties and guest coordination within a dynamic hospitality environment.
  • Language: Good command of spoken and written English.

APPLY FOR THIS POSITION

We are always looking for passionate individuals who share our values of care, purpose and continuous growth.

Please ensure your resume/CV does not exceed 2 MB in file size.